Privacy Policy

Utlyze ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit utlyze.com or use our services.

By using our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

Information you provide directly:

• Name and contact information (email address, phone number)
• Business information (company name, role, industry)
• Account credentials (email and password)
• Communications you send to us (messages, support requests)
• Payment information (processed securely through third-party providers)

Information collected automatically:

• Device and browser information (type, operating system, screen resolution)
• IP address and approximate geographic location
• Usage data (pages visited, features used, time spent, click patterns)
• Referral source (how you found our site)
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and manage your account
• Communicate with you about your account, updates, and support
• Send relevant product information and marketing communications (with your consent)
• Analyze usage patterns to improve our platform and develop new features
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

We use cookies and similar technologies to enhance your experience, analyze traffic, and understand how you interact with our services. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for basic site functionality (authentication, security)
• Analytics cookies: Help us understand how visitors interact with our site
• Preference cookies: Remember your settings and choices

You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our platform.

We work with trusted third-party providers to deliver our services. These may include:

• Payment processors — to handle billing and transactions securely
• Analytics providers — to understand usage and improve our services
• Cloud infrastructure — to host and deliver our platform
• Communication tools — to send transactional and marketing emails

These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data. We do not sell your personal information to third parties.

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or compliance purposes.

Anonymized, aggregated data that cannot identify you may be retained indefinitely for analytics and service improvement.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and vulnerability testing
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with monitoring and logging

While we take reasonable steps to protect your data, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches.

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Portability — request your data in a structured, machine-readable format
• Opt-out — unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at james@utlyze.com. We will respond to your request within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us and by extension our service providers
• The right to opt out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your CCPA rights

To make a CCPA request, email us at james@utlyze.com with the subject line "CCPA Request." We will verify your identity before processing.

If you are located in the European Economic Area (EEA) or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time

Our lawful bases for processing include: performance of a contract, legitimate business interests, compliance with legal obligations, and your consent where applicable.

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you believe a child under 13 has provided us with personal information, please contact us at james@utlyze.com.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you by email or through the platform where appropriate.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: